1. How does OnlyGowns price criteria work?
To
assist you in shopping,comparable prices of the same product, while
prices in red are the current selling prices offered at our virtual
outlet just for you. |
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2. What form of payments do you accept?
Onlygowns.com
accepts Visa, American Express and Discover cards for making payment of
your online orders. Beside this we also entertain wire transfers in
case you are unable to use your credit cards for any reason. |
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3. Can I make a change after I`ve placed my order?
No
changes may be made once an order is submitted. Our system is designed
to accept orders and get them executed as soon as possible. As a
result, we are unable to cancel or make any changes in already placed
order. So you are advised to select and place your order with utmost
care. |
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4. Where can I look for the information about the order I placed?
Order Confirmation email will give you all the details about the price
of each item, applicable taxes, shipping charges and your order
number. |
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5. What is the guarantee for the products bought at OnlyGowns?
OnlyGowns
guarantees the unconditional quality of its merchandise. In case, any
item bought from this web site is found defective, we will be glad to
assist you and do the needful as soon as possible. |
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6. “I saw a style in a magazine” can I order it from OnlyGowns?
Yes,
we will try our best to get it for you. Please give us your name and
phone number and/or email address as well as the name of the magazine,
the page no. where the style appears, and a style code with the name of
the manufacturer of the style.
Please tell us your size and color choice and the probable date you
need this style to be shipped at your door-step. This information will
be emailed to our personal shoppers, who will contact you and let you
know, if they were successful in finding the exclusive style for you or
not. |
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8. Is ordering online secure?
To guarantee that your order is secure and to protect your privacy,
CCavenue our payment processor provide Secure Socket Layer (SSL) which
utilizes 128 bit encryption. Once CCavenue receive your order, it is
decoded and then processed. |
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9. I`m responding to an email that you sent me stating Address or Zip bad. What do I do?
The
billing information that you provided on your order does not match the
information in file at your bank for your credit card. Provide us with
the billing address on your last credit card statement or provide us
with a DIFFERENT credit card with correct billing address.
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10. I need this dress by this date. Where is it?
We are really sorry for the delay. We will have our personal shopper check this problem and call you back. |
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11. How long will it take to receive my order?
When
you place your order, your payment is processed by CCavenue- our
payment processor. Usually in less than 48 hours after ordering, we
confirm about your payments final approval by sending you a
confirmation email. The order is then shipped via an express shipment-
DHL, which takes eight to fourteen business days to reach at your
door-step. |
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12. Why do I need to register?
To
help us assist you better in future, please register as a customer on
our site. Simply access, “Customer Login section” on the Home page and
be our registered member to avail our services. |
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13. How do I access my account history?
If
you have already registered for an account with OnlyGowns, you can
access the required information on login. Simply enter your User ID and
password and access “view account” on Customer Care page to see your
purchase history, address book, and reminder information. |
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14. “My package arrived damaged”. What do I do?
If you receive a package that is damaged, DO NOT DISCARD the box or the contents.
Please contact immediately at 1-800-865-9266. We will file a claim on shipment service. |
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15. Can I order by phone or fax?
No, we do not provide this facility, but in case of any queries you can certainly call our customer care department at
1-800-865-9266. You can use our secure online shopping cart to order any time anywhere. |
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16. Is my personal information kept private?
Yes. OnlyGowns realize the importance of protecting the privacy
of personal and financial information of its revered customers. We
know that the information you choose to share with us is extremely
personal and confidential. We do not believe in selling, renting or
disclosing clientele name, address, email address or any other
personal information to other or non-OnlyGowns entity. We understand
the frustrations of junk mail and hence adhere to this promise
strictly. |
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17. How will I know my order was sent?
We
will send you an email with a tracking confirmation link in order to
track you package once it has been shipped. If you have not received an
email tracking confirmation email, then your order is still being
processed. |
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18.When is my credit card charged?
When you place your order, your payment is processed by CCavenue- our
payment processor. So your credit card will be charged by CCavenue,
only after your order is confirmed with us. All orders are subject to
verification. |
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19. Why was my return not accepted and shipped back to me?
If
the style is seriously stained and can not be dry-cleaned or can not be
repaired, we return it to the sender. We call you first and notify you.
We will charge your account to send it back to you. This is to prevent
those rare cases where customers abuse our liberal return policy. |
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20. Can I use a different ship to name, phone number and address than my bill to name, phone number and address?
Yes.
You can. However your order will be subject to delay. In order to ship
to a different address than the bill to address, we need to contact the
bill to person by phone for approval. Once we get this approval, we
contact the credit card issuing Bank for name and address verification.
Once these two steps are complete, your order is shipped. We follow
this procedure in order to provide necessary security to your credit
card. |
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21. Do you have coupons?
From
time to time, we offer coupon codes or promotional codes to our
existing customers to avail special discounts on their next purchase.
So if you wish to join our list of privileged customers join us now. |
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22. How can I contact OnlyGowns if I have any more questions?
Simply
contact our Customer Care Department, seven days a week, at
1-800-865-9266 for more details. You can also send an e-mail at customersupport@OnlyGowns.com |
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